Customer Service and Support

l

Products that work and information available on  Windows Vista What Version of Vista Should You Get? That all depends on what features you want and your PC hardware configuration. All versions of Vista support multi-core chips and all versions of Vista ship with both 32 & 64 bit versions. Where the primary differences lie are in multi-processor support and access to RAM. We've prepared a handy chart below to help you compare the differences.   Home Basic Home Premium Business Ultimate 32- & 64-Bit Versions Yes Yes Yes Yes Multicore Support Yes Yes Yes Yes Multi-processor Support No No Yes Yes Physical RAM Access* 4/8GB 4/16 GB 4/128+GB 4/128+GB * RAM access higher than 4 GB requires 64-bit version of Vista installed on x64 capable PC. There are plenty of other features spread accross Vista that do not have much to do with music creation but that may influence your decision. Please see this Vista feature comparison chart from Microsoft for more information. Audio & MIDI Hardware With Windows Vista Drivers Probably the most important thing for you to make sure of before you upgrade to Vista, is that your audio hardware manufacturer has released Windows Vista drivers. Most major audio hardware companies have released Vista drivers. We've compiled the list below for your convenience: Cakewalk SONAR Power Studio 250 Cakewalk SONAR Power Studio 660 CEntrance USB & 1394 Drivers Echo 3G (32-Bit Only) Echo AudioFire (32-Bit Only) Echo Echo24 (32-Bit Only) Echo Indigo (32-Bit Only) Edirol FA-101 Edirol FA-66 Edirol PCR-1 Edirol PCR-30 Edirol PCR-300 Edirol PCR-50 Edirol PCR-500 Edirol PCR-80 Edirol PCR-800 Edirol PCR-A30 Edirol PCR-M1 Edirol PCR-M30 Edirol PCR-M50 Edirol PCR-M80 Edirol UA-100 Edirol UA-1000 Edirol UA-101 Edirol UA-1EX Edirol UA-1X Edirol UA-20 Edirol UA-25 Edirol UA-3FX Edirol UA-4FX Edirol UA-5 Edirol UA-700 Edirol UM-1 Edirol UM-1EX Edirol UM-1S Edirol UM-1SX Edirol UM-1X Edirol UM-2 Edirol UM-2EX Edirol UM-3EX Edirol UM-550 Edirol UM-880 Edirol UR-80 EMU Xboard 25 EMU Xboard 49 EMU Xboard 61 EMU Xmidi 1x1 EMU Xmidi 2x2 EMU - Vista development schedule for other devices Focusrite Saffire (32-Bit Only) Focusrite Saffire LE (32-Bit Only) Focusrite Saffire Pro 10 I/O (32-Bit Only) Focusrite Saffire Pro 26 I/O (32-Bit Only) Frontier Design Dakota Frontier Design WaveCenter/PCI Line 6 GuitarPort (32-Bit Only) Line 6 PODxt (32-Bit Only) Line 6 PODxt Pro (32-Bit Only) Line 6 PODxt Live (32-Bit Only) Line 6 TonePort UX2 (32-Bit Only) Line 6 TonePort KB37 (32-Bit Only) Line 6 TonePort DI-Silver (32-Bit Only) Line 6 TonePort DI-Gold (32-Bit Only) LynxTWO Lynx L22 Lynx AES16 M-Audio Fast Track USB (32-Bit Only) M-Audio Micro (32-Bit Only) M-Audio 02 (32-Bit Only) M-Audio Trigger Finger (32-Bit Only) M-Audio Axiom 25, 49, 61 (32-Bit Only) M-Audio Oxygen 8 v2, 49, 61 (32-Bit Only) M-Audio ProKeys 88, 88es (32-Bit Only) M-Audio KeyRig (32-Bit Only) M-Audio KeyStudio (32-Bit Only) M-Audio Keystation Pro 88, 49e, 61es, 88es (32-Bit Only) M-Audio eKeys 49, eKeys (32-Bit Only) M-Audio X-Session Pro, UC-17 (32-Bit Only) M-Audio MIDISPORT 1x1, Uno USB (32-Bit Only) M-Audio MK-225c, 249, 249c, 361, 361c, 425c, 449c (32-Bit Only) MOTU 2408mk3 MOTU 24I/0 MOTU 828 mkII MOTU 896HD MOTU 8pre MOTU FastLane MOTU HD192 MOTU Micro Express MOTU Micro Lite MOTU MIDI Express 128 MOTU MIDI Express XT MOTU MIDI Timepiece AV MOTU Traveler MOTU Ultralite Native Instruments Kore 2 (32-Bit Only) Presonus FIREPOD RME FireFace 400 RME FireFace 800 Universal Audio UAD-1 Version 4.6 Yamaha Generic USB MIDI Driver Third Party Software with Windows Vista support While most third party plug-ins will work in Windows Vista, some applications and technologies may not run glitch free or take advantage of the enhancements provided by the Windows Vista OS. Below you will find a list of third party software applications with native Windows Vista versions or updates. Bias Sound Soap Pro 1.2 iZotope Ozone iZotope pHATmatik Pro iZotope Spectron iZotope Trash iZotope Vinyl Line 6 Gearbox (Public Beta) Pace InterLok drivers Propellerhead ReWire Syncrosoft Dongle Drivers

Company Contact Information   Mailing and Shipping Address Sonica Audio Labs, LLC - 215 South Broadway - Unit 221 - Salem, NH 03079 Main Telephone Number   1.888.PRO.DAW4 - 1.888.776.3294   Main E-mail Address   sales_support@sonicalabs.com   Hours of Operation   Sales and Pre-Sales Support   Telephone Sales: Monday-Friday: 10AM to 6PM EST   E-mail Sales : Monday-Saturday 10AM to 10PM EST   Technical Support   Telephone Support: Monday-Friday: 10AM to 6PM EST   E-mail Support: Monday-Saturday 10AM to 10PM EST   Help and Information Company Info Testimonials Our Customers Systems FAQ Terms of Use Privacy Policy Warranty Support Tools   How to install memory Windows won't boot Grounding and noise DSP40 Benchmark   Diagnostics for all systems HUSH-TS4, HUSH-RT4, HUSH-mini Stress test Latest BIOS HUSH-TS4, HUSH-RT4, HUSH-mini  Download executable to your PC and click on file to start BIOS update. Follow screen instructions. Do not shut off machine during BIOS update. HUSH-TS4, HUSH-RT4, HUSH-mini  http://www.shop-sonica.com/files/DPP3510J.86A.0413.EB.EXE   Why won't 32 bit Windows report my installed 4GB RAM   http://www.crucial.com/kb/answer.aspx?qid=4251   Pro Tools Troubleshooting Guide   Download PDF file     Vendor Support Links   RME Audio Presonus E-MU Samplitude / Sequoia Cakewalk SONAR Cubase / Nuendo Universal Audio Digidesign Pro Tools Microsoft Intel    Audio Software with Windows VISTA Support   Click on link for Steinberg VISTA support information: http://knowledgebase.steinberg.de/173_1.html   All Cakewalk Software produts support VISTA Cakewalk on YouTube - Tips & Videos   Samplitude 10 works with VISTA 32 Sequoia 10 works with VISTA 32   Native Instruments VISTA compatibility page   Pro Tools 7.4 works with 32 bit VISTA Pro Tools LE VISTA compatability